The leveling kit on a Friday afternoon when a real build was sitting in the queue. The basic tire swap that paid less per hour than the customer's coffee. They took it because they had bills to pay and guys on the team that needed to eat. You don't turn away revenue when payroll is real.
The specialty work — the builds they love, the work their guys are actually capable of — wasn't consistent enough yet to make the math work without it. That's not a talent problem. It's a market problem. And it's solvable.
Year one with Osiris is about building the foundation — not overnight, and we won't tell you otherwise. The early months are infrastructure: the website earning authority, the CRM capturing what was leaking, the pipeline getting visible for the first time. By the end of year one, the math starts shifting.
Local domination across everything the shop does means the pipeline is full enough that the next decision isn't "do I take this job" — it's "do I want this job." Year two and beyond, we expand the specialty reputation across the metro. Not everything. Only the work the shop actually wants to be known for.